Invoices, receipts and billing emails · Galaxium Hosting help

Which billing emails we send, where they go, and how to download invoices, receipts and account statements.

Every charge on your account has an invoice. This article explains the billing emails you get and how to keep copies for your records. To pay an invoice, see Pay an invoice and manage payment methods.

Billing emails we send

| Email | When you get it | |---|---| | Invoice | When a renewal invoice is issued, 7 days before the service renews. It says whether your saved card will be charged or you need to pay it. | | Receipt | Every time an invoice is paid. It lists what you paid for, the total, the date and how it was paid. | | Upcoming renewal | Before a yearly plan renews, and before a monthly plan renews at a new price. It shows the price and how to cancel. | | Payment didn't go through | When a card payment is declined. See Failed payments, reminders and suspension. | | Payment reminder | When a renewal invoice is 1, 3 and 7 days overdue. | | Service suspended | When a service is suspended because an invoice is unpaid. | | Refund issued | When a refund is made, with where the money went. | | Renew by reminders | When a cancelled service stops, and 3 days before it is removed. See When a subscription ends. |

Billing emails can't be switched off, because they are about money you owe or have paid. Replying to one reaches our billing team.

Where billing emails go

Billing emails go to the Billing email in Billing → Billing details. If that is empty, they go to the email address you sign in with.

Use a shared inbox here (for example your accounts team) if someone else pays the bills.

Download an invoice or receipt

• Open Billing → Invoices.
• Open the invoice. A paid invoice is also your receipt: it shows Paid with and the date.
• Click Print / PDF to print it or save it as a PDF, or Download to save a copy.

Export CSV on the invoice list downloads every invoice in one spreadsheet.

What's printed on an invoice

The Billed to box shows the name, company, address and Tax ID / VAT number from Billing details at the time the invoice was issued.

Note: Changing your billing details only affects new invoices. Old invoices keep the details they were issued with. Add your details before you order if you need them on your first invoice.

Account statements

Billing → Statements shows everything on your account for a date range: invoices issued, payments, account credit added and used, and refunds, with the balance at the start and end.

• Pick From and To dates, or a preset such as Last month or This year.
• Click Download CSV or Print / PDF.

Tip: Statements are handy for bookkeeping at the end of a month or year: one document instead of many receipts.