Emails we send and your notification settings · Galaxium Hosting help

Which emails Galaxium Hosting sends, which ones you can switch off, and where replies go.

We send email to the address on your account. Some emails are required to run your account; others you can switch off.

Change what we send

• Open the profile menu (top right) and choose Notification settings.
• Use the Email switch next to each type. Types marked Required can't be turned off.

| Type | What's in it | Can you turn it off? | |---|---|---| | Subscriptions and payments | Invoices, receipts, renewal reminders, failed payments and expiring cards | No. We must tell you before we charge you or suspend a service. | | Account and its security | Sign-in alerts, password and two-factor changes, team access invitations and account deletion | No. These protect your account. | | Service status and changes | Maintenance windows, outages, setup results and changes to services you use | Yes. On by default. | | Product updates and special offers | New features, discounts and promotions | Yes. Off unless you opt in. |

Billing emails you can expect

• New invoice, with the amount and due date.
• Receipt when a payment goes through.
• Renewal reminder before a service renews.
• Payment didn't go through, when a card charge fails.
• Overdue reminders, then a final notice, if an invoice stays unpaid.
• Suspended for non-payment, if a service is suspended.
• Refund confirmations.
• Cancelled: renew to keep it, when a cancelled service has ended, with a reminder before it is removed, and a last email when it has been removed.

See Renewals, auto-renew and overdue invoices for the timing.

Other emails

• The email confirmation link when you sign up and password reset links come from the Galaxium Hosting account sign-in system.
• Team access invitations go to the person you invite.
• Gift cards go to the person you send one to.

Where emails come from and where replies go

You can reply to any email we send, and a person on our team reads it. The bottom of each email says which address your reply reaches: billing emails go to our billing team, and emails about your services or account go to support. You can also write to [email protected].

The billing email printed on invoices is set in Billing → Billing details.

Warning: We will never ask for your password, one-time codes or card number by email. If an email asks for them, don't reply and don't click its links. Sign in to the portal yourself to check.

Not getting our emails?

• Check your spam or junk folder, and mark our email as "not spam".
• Add our sending domain, galaxiumhosting.com, to your safe senders.
• Check the email address on your account under Account information.
• Still nothing? Open a ticket.